Privacy Policy – Benoit Racette Services-conseils inc.

Last updated: July 2, 2026

Translated English Version

This Privacy Policy describes the personal information that we collect about you in the course of our business activities, how we use it, and with whom we may share it. It also outlines your rights regarding your personal information and identifies the individuals you may contact to obtain additional information or submit requests concerning your personal information.

Covered Persons

This Privacy Policy applies to Benoit Racette Services-conseils inc., whose head office is located in Longueuil, Québec, Canada, as well as to our affiliated companies and related entities (“we”, “our” or “us”).

We are committed to protecting your privacy and to handling your personal information in an open and transparent manner.

This Privacy Policy describes how we access, collect, use, store, transfer, retain and protect your personal information (collectively referred to as the “processing” of personal information) in the following circumstances:
1. When we provide services to you or provide services to our clients;
2. When you visit our Website;
3. When carrying out any other activities that are integral to the operation of our business.
For the purposes of this Privacy Policy, when we refer to our “Website”, we mean the specific webpages of Benoit Racette Services-conseils inc. whose URL begins with: https://racetteconseils.com/

This Privacy Policy also contains information regarding the circumstances in which we may disclose your personal information to third parties, including, for example, our service providers.

This Privacy Policy should be read in conjunction with any privacy statement or supplemental privacy notice that we may provide to you at or before the time you provide us with your personal information. For example, you may be required to accept a recruitment privacy notice before submitting an employment application or to enter into a contractual agreement in the case of independent contractors or self-employed workers.
Person Responsible for the Protection of Personal Information

In accordance with the Act respecting the protection of personal information in the private sector (Québec), the person responsible for the protection of personal information at Benoit Racette Services-conseils inc. is Benoit Racette, President.

If you have any questions regarding this Privacy Policy, wish to exercise your rights, or would like to report a privacy incident, you may contact us at the following address: [email protected].
Legal Basis and Principles

In accordance with applicable laws, we are required to explain the legal basis and principles upon which we rely for the processing of your personal information. In this regard, we process your personal information for the following reasons:
1. Where you have consented to the use of your personal information for that purpose;
2. Where you have made such personal information publicly available;
3. Where you have voluntarily provided us with your personal information for a specific purpose;
4. Because the personal information is necessary for the provision of services to you or to our clients;
5. To pursue our legitimate interests in ensuring the efficient delivery of the services we provide to you and to our clients;
6. To comply with our legal and regulatory obligations, including with respect to record retention for tax purposes or the disclosure of personal information to public bodies or law enforcement authorities;
7. To pursue our legitimate interests related to the efficient and compliant management of our business activities, provided that such interests do not override your own rights and interests.
If we process sensitive personal information concerning you for any of the purposes described above, we will do so for one or more of the following reasons:
1. Where the law requires us to process such personal information in order to comply with our “Know Your Client” obligations (or any other legal obligations imposed upon us);
2. Where the processing is necessary to establish, exercise or defend legal claims;
3. Where the processing is necessary for us to comply with obligations arising under employment, social security, social protection or similar legislation;
4. Where you have expressly provided your consent for the processing of such personal information.
Where applicable laws require us to obtain your explicit consent before sending you promotional or marketing materials, we will only send such materials if we have received your consent to do so. If you no longer wish to receive promotional or marketing communications from us, you may click on the unsubscribe link included in the communication or send an email to: [email protected].
Nature of Personal Information Collected

Our commitment is to collect only the personal information that is necessary and relevant to the purposes identified herein, while limiting the amount collected to what is strictly necessary.

We may collect or obtain personal information about you in certain circumstances, including:
1. As a result of discussions regarding services that we may offer to prospective clients;
2. As a result of professional presentations and engagements, training sessions, conferences, networking activities, exhibitions, conventions and similar events of any kind;
3. In connection with the provision of our services to our clients;
4. In the course of conducting due diligence activities related to our services.
In addition, we may collect personal information about you when you use this Website or interact with us electronically. Such personal information may be collected or obtained with your consent, for example when you complete a form on our Website, or it may be provided to us by other parties, such as your employer or a third-party service provider with whom we collaborate in the operation of our business. Certain personal information may also be publicly available.

We may also obtain personal information about you by evaluating or inferring such information based on your interactions with us or with other persons. For example, in order to improve your experience:
1. When using the services of Benoit Racette Services-conseils inc., we may take into consideration the frequency and quality of our interactions, as well as the feedback generated by such interactions;
2. When you browse our Website and in order to ensure its proper operation, we (or our service providers) may use cookies (small text files stored in the user’s browser) and web beacons that may collect personal information. Additional information regarding the use of cookies and other tracking technologies, as well as the methods available to control them, can be found in our Statement on Cookies.
In the course of its professional activities and the delivery of its services, Benoit Racette Services-conseils inc. may collect, use, disclose, retain or otherwise process various categories of personal information depending on the nature of the mandates performed, the services provided, the applicable legal obligations, and the relationships maintained with its clients, partners, collaborators, suppliers or visitors to its Website.

The nature and volume of personal information processed may vary depending on the context and operational requirements. BRSC strives to limit the collection, use and retention of personal information to what is reasonably necessary to achieve the intended purposes.

The categories of personal information that may be involved include, without limitation, the following:
1. Common BRSC Personal Information
  
  This personal information is collected or obtained in the course of our regular business activities and may include, among other things:
  - First and last name
  - Business contact information
  - Personal contact information where necessary
  - Billing information
  - Information provided in connection with the performance of mandates
  - Contact information relating to employees of clients
  - Information contained in professional communications
2. Personal Information Provided by Clients in Connection with the Delivery of Services
  
  In the context of certain mandates, our clients may provide us with personal information relating to their employees, representatives, suppliers or partners in order to facilitate the delivery of the services entrusted to us, including in connection with configuration, importation, updating or administration activities involving platforms or tools used by those clients.
  
  In such circumstances, Benoit Racette Services-conseils inc. acts as a service provider or as an authorized representative of the client and processes such information in accordance with the client’s instructions and applicable legal requirements.
3. Particular or Sensitive Personal Information
  
  Such information is not collected systematically but may be collected or accessed in certain specific circumstances related to the activities of Benoit Racette Services-conseils inc.
  
  In certain circumstances, including as part of collaborator selection processes, due diligence activities, training activities, events, or specific mandates entrusted to us by our clients, Benoit Racette Services-conseils inc. may collect or have access to certain categories of more sensitive personal information where such collection or access is necessary for the completion of the mandate, compliance with legal obligations or the management of the organization’s activities.
  
  Such information may include, among other things:
  - Information relating to criminal background checks or credit checks conducted as part of selection, qualification or authorization processes;
  - Dietary restrictions or preferences voluntarily disclosed in connection with events or activities organized by Benoit Racette Services-conseils inc.;
  - Certain personal information required by governmental authorities or regulatory bodies in connection with recruitment processes or personnel administration;
  - Certain personal information to which Benoit Racette Services-conseils inc. may have access in connection with specific mandates entrusted to it by its clients.
4. Personal Information Viewed but Not Collected
  
  As part of certain mandates, BRSC may also have access to personal or confidential information belonging to its clients without collecting, retaining or using such information for any purpose other than the execution of the mandate entrusted to it.
5. Transfers Outside Québec or Canada
  
  Certain service providers or technological solutions used in connection with our activities may be located outside Québec or Canada. Where personal information is disclosed or hosted outside Québec, we take reasonable measures to ensure that such information benefits from an adequate level of protection in accordance with applicable legal requirements.
When we receive personal information concerning you, we take steps to ensure that the party providing such information complies with applicable privacy laws and regulations. For example, the party providing the information will have informed you of the collection of your personal information, which may also include additional information, and will have obtained any consent required for us to process such personal information in accordance with this Privacy Policy.

Please note that our Website and our services are not intended for children.
Use of Personal Information
1. 5.1 Through Our Website
  
  We may use the personal information that we collect through our Website for the following purposes:
  1. Because you have voluntarily chosen to complete the self-assessment questionnaire regarding your organization’s preparedness for operational disruptions and crisis situations, as well as the section allowing us to identify you in order to send you the document by email;
  2. To administer and optimize our Website;
  3. To personalize the content of our Website in order to improve your experience and present products and services that may be of interest to you;
  4. To process requests submitted through our Website and provide you with appropriate responses.
2. 5.2 Delivery of Services to Clients
  
  We use your personal information for the purpose of providing services to you or to our clients. For this purpose, your personal information may be used in the context of communications related to those services.
  
  Such communications may involve interactions with you, our clients, and any third parties designated by them to collaborate with us in the delivery of the services, as well as our service providers or competent authorities.
  
  In addition, your personal information may also be requested or used in connection with due diligence activities relating to the services being provided.
3. 5.3 Operation of Our Business
  
  Your personal information may also be used for various purposes, including the following:
  1. Accounting and billing activities;
  2. Data analysis aimed at understanding your interactions with our organization;
  3. Maintaining business relationships with our clients;
  4. Compliance with legal obligations;
  5. Opening client accounts and fulfilling the related administrative requirements;
  6. Protecting our rights, as well as those of our clients and service providers;
  7. Recruiting employees, independent contractors and self-employed workers, including the management of related relationships;
  8. Responding to requests for information or communications from competent authorities, including courts and tribunals;
  9. Professional services that we receive (for example: legal, accounting or similar professional services);
  10. Supporting the development of our business activities.
Disclosure of Personal Information

For the purposes described in the “Use of Personal Information” section, we may share personal information concerning you with:
1. Third parties providing services on our behalf;
2. Other third parties having a legitimate need to access your personal information for one of the purposes described in the “Use of Personal Information” section;
3. Competent authorities, including courts and tribunals;
4. Resources assigned to the delivery of our services;
5. Your employer.
Please note that we, as well as certain recipients of your personal information identified in this Privacy Policy, may process your personal information in various provinces of Canada or in other countries. In certain cases, the processing of personal information may occur in jurisdictions where local laws do not necessarily provide the same level of protection as the laws applicable in your jurisdiction. We undertake to implement appropriate safeguards to ensure that your personal information is processed in accordance with our legal obligations.

There may be circumstances where we are required to disclose your personal information in accordance with applicable laws, regulatory requirements, or judicial proceedings. In addition, your personal information may be shared in connection with a merger, acquisition, or the sale of all or part of our business activities to another organization.

With respect to non-personal, anonymous or aggregated information, we may disclose such information to third parties for various purposes, including promotional purposes.
Social Media Presence and Interactive Content

Benoit Racette Services-conseils inc. maintains a presence on certain social media platforms for informational, communication, business development and promotional purposes related to its professional activities.

In addition, certain sections of our Website, such as news items, articles, blogs or other interactive content that may be implemented in the future, may allow visitors to publish comments, reactions or other content.

Interactions conducted through these platforms or features, including “Likes”, comments, shares, subscriptions or private messages, may be visible to other users and are also subject to the privacy policies and terms of use of the applicable platforms.

We encourage you to exercise caution before publishing or transmitting personal information through these platforms or public features, as we have no control over information that may be voluntarily made public by their users.
Protection of Personal Information

We implement a broad range of reasonable physical, technological and administrative measures to ensure the protection and accuracy of the personal information we maintain, as well as to protect it against loss, theft, unauthorized access, disclosure, modification or destruction. These measures include, among others:
1. The designation of a person responsible for the protection of personal information;
2. The implementation of administrative controls;
3. The implementation of physical security measures;
4. Awareness and training activities for personnel and resources;
5. The use of technological security measures.
Despite the precautions we take when collecting your personal information, it is important to note that the transmission of information over the Internet, including by email, is never completely secure. While we make every reasonable effort to protect personal information, we cannot guarantee the security of the information that we receive or transmit.
Retention of Personal Information

Personal information is retained only for the period necessary to fulfill the purposes for which it was collected and to comply with our legal, regulatory, contractual and professional obligations. The applicable retention period depends in particular on the following factors:
1. In accordance with our internal retention policies, the retention period may vary depending on the nature of the information being retained. In addition, all copies of personal information stored in our electronic backup systems will be destroyed in accordance with the normal lifecycle of our backup copies.
2. Until the conclusion of any litigation, investigation or proceeding relating to the services provided.
3. For the period necessary to support the related activities or services.
4. For any retention period required by applicable laws or professional standards.
Incident Management

In the event of a privacy incident involving a risk of serious harm, we will take the measures required under applicable laws, including notifying the affected individuals and the competent authorities where required.
Your Rights

You benefit from a number of rights regarding your personal information. These rights may vary depending on your place of residence and the laws applicable to the processing of your personal information. Subject to applicable legislation, you may have the right to:
1. Confirm whether we process your personal information and obtain a copy of such information.
2. Request details regarding how we process your personal information.
3. Request the de-indexing or cessation of dissemination of certain personal information concerning you that may appear on our websites.
4. Request that your personal information held by us be updated or corrected, including the correction of inaccuracies or omissions.
5. Request the deletion of certain personal information that we retain or request restrictions on its use.
6. Withdraw your consent to the processing of your personal information, to the extent that such processing is based on your consent.
If you wish to exercise your rights or if you have any questions regarding the processing of your personal information, please contact us by email at: [email protected].

You may also contact the Commission d’accès à l’information du Québec if you wish to file a complaint regarding an infringement of your privacy rights.

Where your personal information has been provided to us by one of our clients or by a third party, we encourage you to contact that client or third party directly if you have any questions regarding how they manage your personal information (for example, your employer or a service provider).
Updates to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time and to publish the updated version on our website, at our sole discretion, without prior notice or obligation to you or to any other person. If we make changes to this Privacy Policy, we will update the revision date indicated at the top of this document.
Original Version Prevails

The French version of this Privacy Policy constitutes the original version and shall prevail over any translated version. In the event of any discrepancy, translation error or interpretation issue resulting from an inaccurate translation, the French version shall prevail and shall be considered the official version.